Returns & Exchanges

1. The basis for the complaint is the customer's presentation of the proof of purchase of the goods (fiscal receipt or VAT invoice).

2. In the event of non-compliance of the goods with the contract, the Customer should send the goods back to the Advertising Store together with a description of the non-compliance.

3. The store will respond to the customer's complaint within 14 working days from the moment of returning the goods, together with a description of the non-compliance. In the event that the verification of non-compliance beyond the consultation of an expert or the wrong choice of goods, the time limit for the Store's opinion, the experience of prolonging such an opinion by the store.

4. If the complaint process involves sending a new product to the Customer or removing non-compliance, the costs of delivery are borne by the Store

5. Individual settings of the software and the client's monitor distortions, incorrect or distorted information about goods (eg colors), cannot be indicative.