Terms & Conditions

1. The online store [hereinafter "Store"] conducts retail sales via the Internet, on the basis of these Regulations [hereinafter "Regulations"].

2. The owner of the Store is: DUBAI FOOD, located at Nad Drwiną 10, 30-741 Kraków, phone no. 12 307 34 73, email address: info@dubaifood.pl.

3. The Regulations are an integral part of the sales contract concluded with the Customer.

4. The condition for concluding the sales contract is the acceptance of the Regulations by the Customer.

5. The prices given in the Store are gross prices (including VAT).

6. The goods available in the Store are free from physical and legal defects.





1. Orders can be placed as follows:

a) via the form available on the Store's website,

b) via e-mail (e-mail address available on the Store's website),

c) via phone call ( phone number intended for placing orders, available on the Store's website in the Contact tab)

2. The condition of the contract is that the Customer provides data allowing for the verification of the Customer and the recipient of the goods. The store confirms the acceptance of the order by e-mail or by phone. The store has the right to refuse to accept the order, limit the method of payment or demand a prepayment if the order raises reasonable doubts as to the truthfulness and reliability of the data provided or the method of payment.

3. The parties are bound by the information contained on the Store's website next to the purchased goods at the time of ordering, in particular: price, product characteristics, its features, elements included in the set, date and method of delivery.

4. The information on the Store's website does not constitute an offer within the meaning of the Civil Code. By placing an order, the customer makes an offer to purchase a specific product. The contract of sale is concluded when the Order is confirmed by the Customer by clicking the confirmation link in the e-mail sent to the Customer by the Store.





1. The customer can choose the payment methods specified in the Payment methods tab.

2. Shipment prices are specified in the delivery price list.

3. The condition for the release of goods is payment for the goods and shipment.






1. The ordered goods are sent by the Store via shipping companies (eg Poczta Polska or a courier company) or made available for collection by the customer at the company's premises.

2. In the case card paymant, the order completion date is counted from the moment of positive transaction authorization.

3. In the case of payment other than cash on delivery, the shipping date is extended by the period between placing the order and the date the payment is credited to the Store's bank account.







1. The basis for the complaint is the customer's presentation of the proof of purchase of the goods (fiscal receipt or VAT invoice).

2. In the event of non-compliance of the goods with the contract, the Customer should send the goods back to the Advertising Store together with a description of the non-compliance.

3. The store will respond to the customer's complaint within 14 working days from the moment of returning the goods, together with a description of the non-compliance. In the event that the verification of non-compliance beyond the consultation of an expert or the wrong choice of goods, the time limit for the Store's opinion, the experience of prolonging such an opinion by the store.

4. If the complaint process involves sending a new product to the Customer or removing non-compliance, the costs of delivery are borne by the Store

5. Individual settings of the software and the client's monitor distortions, incorrect or distorted information about goods (eg colors), cannot be indicative.






1. Pursuant to the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product of March 2, 2000, the customer has the right to withdraw from the contract.

2. The right to withdraw from the contract is effective if the Customer submits to the Store, within 10 days of receipt of the goods, a declaration of withdrawal from the contract.

3. The customer returns the goods to the Store within 14 days of submitting the declaration of withdrawal from the contract. The returned goods should be intact, including complete, in original packaging, and with no signs of use. The shipping costs are borne by the customer.

4. Within 3 working days of receiving the package, the Store will check the condition of the delivered product.

5. Within 7 days of checking the goods, the Store returns the paid amount to the Customer, less the costs of the contract. The customer should indicate the bank account number to which the refund is to be transferred. In the case of payment by credit card, the refund will be made to the card.

6. In the event of a breach by the Customer of the conditions specified in paragraphs 2 and 3 above, the declaration of withdrawal from the contract is ineffective, the goods are not returnable, and the Store does not refund the amount paid to the Customer.

7. The right of withdrawal is not entitled to the Customer in the cases specified in art. 10 sec. 3 of the act specified in sec. 1 above, i.e. in the scope of:

a) the provision of services commenced, with the consent of the Customer, before the expiry of the withdrawal period (applies to the provision of services, and not the sale of goods),

b) audio and visual recordings and recorded on IT data carriers after the Customer has removed their original packaging,

c) contracts for benefits for which the price or remuneration depends solely on the movement of prices in the financial market,

d) services with the properties specified by the Customer in the order placed by him or closely related to his person,

e) services that, due to their nature, cannot be returned or whose subject quickly deteriorates,

f) delivering press and newspapers,

g) gambling services.




1. By placing an order, the Customer agrees to the processing of his personal data solely for the purpose of completing the order.

2. The Customer may also express a separate consent to receive advertising and promotional materials, including a commercial newsletter, from the Store.

3. The customer has the right to inspect their data and correct them, as well as to request removal.





It is forbidden to use any materials published on the Store's website (including photos and descriptions of goods) without the Store's written consent.





1. The Regulations come into force on the day of publication on the Store's website.

2. The Store reserves the right to amend the Regulations, which shall enter into force on the day of their publication on the Store's website. Contracts concluded before the amendment to the Regulations shall be governed by the version of the Regulations in force on the date of placing the Order by the Customer.